Staff Alert 3.2 Documentation
1.0 Product Overview
2.0 System Overview
3.0 Set Up
3.1 Configuring the Staff Alert System
4.0 Operating the Staff Alert System
4.1 Owner Menu
4.2 Staff Menu
1.0 Product Overview
Tired of being chained to your business? Would you like the freedom to be able to move around the grid without
missing your customers? Would you like to get rid of those laggy and messy call-bells and online indicators with
their ugly hover text? Perfect for large shops, and clubs!
Look no further! The Temporal Gadget's Staff Alert System can transparently call you and/or your staff from
anywhere on the grid to assist your customers! When a new visitor arrives, the system pages every available staff
member, until a staff member arrives to manage your visitors. Your customer doesn't have to do anything...perfect
for businesses where you want the personal touch, but can't afford to be tied down all day waiting for a customer to
arrive.
Using sophisticated communication technology, the Staff Alert System can communicate with all of your staff to
manage your visitors' needs. Our unparalleled system offers:
* Simple configuration. Be up and running in less than five minutes.
* The chance to provide unparalleled customer service.
* Huge staffing options: add up to 100 staff members.
* The ability to hide or show your sensor with the click of a button.
* A simple check-in/Check-out system for all staff members.
* Compatibility - the system does not interfere with greeters!
* Freedom - you and your staff can move around the grid, and still be available for customers.
* Instant limo service for your staff to your store from anywhere on the grid.
* Prim savings. The system is comprised of just one prim!
* Freedom from hover text and the messy online indicators.
* Savings! No need to hire separate staff for each location!
*Totally transparent notification to your customers, they never know that by merely landing, they have alerted
your staff.
Available in two money-saving versions:
* Transfer version: Perfect for single-location businesses.
* Copyable version: Perfect for your entire empire. Configure one, rename it, copy it, and rez copies wherever
you need them!
Have more than one business and more than one staff? That's okay, too! The copyable version will let you set up
different configurations for your different ventures!
Save time, Lindens, lag and prims and still offer the best staffed location(s) in Second Life!
2.0 System Overview
The Staff Alert System is one prim object, to be placed at your location's landing point or entrance. The system
repeatedly pages all available staff (on an owner configurable interval) when a visitor arrives. Staff members
receive the staff page in IM chat, along with SLURL which they can click to instantly transport them to your location.
When staff arrives from a page, the system tells them who to assist and automatically messages other available
staff to let them know the call has been answered. Once one of your staff members arrives in response, the system
stops sending pages to all other staff members.
In the event that the resident that triggered the staff alert leaves the sim, all alerts stop as well...so you are never
responding to an alert to find an empty store or club.
The system contains an easy to manage configuration notecard, which will allow up to 100 staff members. It also
contains intuitive menus for both the Owner of the system and the staff.
3.0 Set Up
Find your Staff Alert System folder by left-clicking on your Inventory button at bottom right corner of Second Life
client. Open this folder by double-clicking it. The folder contains this manual, an Avatar Key Giver and the Staff
Alert System.
Rez the Staff Alert System on the ground (left click-and-drag the Staff alert prim from your Inventory to the ground).
Enter Edit mode by right-clicking (or open-apple click on a Mac) the Staff Alert System and selecting Edit from the
pie menu. Click the More button on the Edit dialog to extend the dialog. Select the General tab. In the Description
input box, enter the name of your store. This will set the system to send staff alerts from whatever name you have
in the description line, so you are able to know which business of yours the customer is at. Close the Edit dialog by
clicking the X in the upper right hand corner of the dialog.
3.1.1 Configuring the Staff Alert System
Enter Edit mode by right-clicking (or open-apple click on a Mac) the Staff Alert System and selecting Edit from the
pie menu. Click the More button on the Edit dialog to extend the dialog. Select the Content tab. Locate the
notecard named "*staff alert settings" and open it by right-clicking (or open-apple click on a Mac).
There are five different items in the notecard to configure - the staff list, the staff alert time, the staff refresh time, the
in store radius, and the destination offset.
The most important being adding your staff (and yourself, if you wish to receive visitor notifications) to the notecard.
The default staff list looks like this:
STAFF=0005243-63e0-4f0b-bd29-0d417f56000,Temporal Mitra (CEO)
STAFF=000957be-f1ea-4300-a01b-2400ea62000,Bopete Yossarian (CTO)
STAFF=08c51114-9c94-4a3b-82b8-fff0d271f000,Test Name Sales Staff
You may have as many staff members listed as you wish - just one, or all the way up to 100. Each staff member
must be listed on a separate line. The formatting is important. Each line of your staff list must begin with: STAFF=
Immediately after the equal sign you must enter the avatar key of the staff member in question, the a comma, the
name of your staff member, and any title you wish to bestow.
Included in your package is the Temporal Key Grabber. Simply drag the Temporal Key Grabber to the ground and
touch it to receive your avatar key in chat. Have each staff member you wish to add touch the Temporal Key
Grabber to obtain their avatar keys in chat.
NOTE: The owner of the system is not considered unless he or she is added to the staff list.
Next is the staff alert time which looks like this:
STAFF_ALERT_TIME=30
Alert Time is how frequently the system sends an instant message to staff members who are
online but away from your store. It is measured in seconds. Simply change the number 30 to a number of your
choice.
The third setting is the staff refresh time which looks like this:
STAFF_REFRESH_TIME=30
The staff refresh time defines how frequently staff members are updated with their status, measured in seconds.
Simply change the 30 to a number of your choice.
The fourth setting is the in-store radius which looks like this:
STAFF_INSTORE_RADIUS=30
This defines the distance from the alert system to indicate how far a staff member needs to
be for the staff alert system to recognize them as being "in store." This is measured in meters. Simply change the
30 to a number of your choosing. Maximum range is 96m.
Click save and close the notecard. Close the Edit dialog. Left-click the system object and choose Reset. Your
staff alert system is now configured and ready to serve you.
4.0 Operation
The Staff Alert System comes with a menu for the owner, and a menu for staff members. To get a menu, touch
(left-click) the system. It can be clicked upon if it is visible or cloaked.
4.1 Owner Menu
Touch (left-click) the Staff Alert System. The Owner Menu options are as follows:
SHOW : Shows the Staff Alert System.
HIDE: Hides the Staff Alert System. **
RESET: Resets the script after configuration notecard changes. (note, changes made to the notecard, or resetting
the system will make all staff members available.)
UNAVAILABLE/AVAILABLE: Is only visible if the owner is listed as staff in the configuration notecard.*
SHOW STAFF: Lists current staff members and their current status. There are four possible statuses:
ONLINE: Staff member is online.
OFFLINE: Staff member is offline. (offline staff members are considered unavailable by the system, so they
do not get offline im's)
UNAVAILABLE: Staff member is unavailable. (see Staff Menu, section 4.2)
INSTORE : Staff member is online and in the store.
*NOTE: For an owner to be paged by the system, the owner MUST be listed as staff in the system's configuration
notecard.
** NOTE: To find the system prim when it is Hidden, press Ctrl+Alt+T. Or, go to View > Highlight Transparent.
4.2 Staff Menu
UNAVAILABLE: Makes the initiating staff member unavailable until they make themselves available again. This
option is over-ridden when a reset is performed by Second Life or by the system owner. The default setting when
the system is reset, is all staff members are Available. To make themselves unavailable, they must either be offline,
or touch the system and make themselves unavailable.
AVAILABLE - Makes the initiating staff member available for pages from the system. For a staff member to be
considered to be "Available", regardless of this setting, the staff member must be online in Second Life. We
created the system this way, to prevent excessive IM's to the staff member while offline.
Enjoy the power and the freedom!
1.0 Product Overview
2.0 System Overview
3.0 Set Up
3.1 Configuring the Staff Alert System
4.0 Operating the Staff Alert System
4.1 Owner Menu
4.2 Staff Menu
1.0 Product Overview
Tired of being chained to your business? Would you like the freedom to be able to move around the grid without
missing your customers? Would you like to get rid of those laggy and messy call-bells and online indicators with
their ugly hover text? Perfect for large shops, and clubs!
Look no further! The Temporal Gadget's Staff Alert System can transparently call you and/or your staff from
anywhere on the grid to assist your customers! When a new visitor arrives, the system pages every available staff
member, until a staff member arrives to manage your visitors. Your customer doesn't have to do anything...perfect
for businesses where you want the personal touch, but can't afford to be tied down all day waiting for a customer to
arrive.
Using sophisticated communication technology, the Staff Alert System can communicate with all of your staff to
manage your visitors' needs. Our unparalleled system offers:
* Simple configuration. Be up and running in less than five minutes.
* The chance to provide unparalleled customer service.
* Huge staffing options: add up to 100 staff members.
* The ability to hide or show your sensor with the click of a button.
* A simple check-in/Check-out system for all staff members.
* Compatibility - the system does not interfere with greeters!
* Freedom - you and your staff can move around the grid, and still be available for customers.
* Instant limo service for your staff to your store from anywhere on the grid.
* Prim savings. The system is comprised of just one prim!
* Freedom from hover text and the messy online indicators.
* Savings! No need to hire separate staff for each location!
*Totally transparent notification to your customers, they never know that by merely landing, they have alerted
your staff.
Available in two money-saving versions:
* Transfer version: Perfect for single-location businesses.
* Copyable version: Perfect for your entire empire. Configure one, rename it, copy it, and rez copies wherever
you need them!
Have more than one business and more than one staff? That's okay, too! The copyable version will let you set up
different configurations for your different ventures!
Save time, Lindens, lag and prims and still offer the best staffed location(s) in Second Life!
2.0 System Overview
The Staff Alert System is one prim object, to be placed at your location's landing point or entrance. The system
repeatedly pages all available staff (on an owner configurable interval) when a visitor arrives. Staff members
receive the staff page in IM chat, along with SLURL which they can click to instantly transport them to your location.
When staff arrives from a page, the system tells them who to assist and automatically messages other available
staff to let them know the call has been answered. Once one of your staff members arrives in response, the system
stops sending pages to all other staff members.
In the event that the resident that triggered the staff alert leaves the sim, all alerts stop as well...so you are never
responding to an alert to find an empty store or club.
The system contains an easy to manage configuration notecard, which will allow up to 100 staff members. It also
contains intuitive menus for both the Owner of the system and the staff.
3.0 Set Up
Find your Staff Alert System folder by left-clicking on your Inventory button at bottom right corner of Second Life
client. Open this folder by double-clicking it. The folder contains this manual, an Avatar Key Giver and the Staff
Alert System.
Rez the Staff Alert System on the ground (left click-and-drag the Staff alert prim from your Inventory to the ground).
Enter Edit mode by right-clicking (or open-apple click on a Mac) the Staff Alert System and selecting Edit from the
pie menu. Click the More button on the Edit dialog to extend the dialog. Select the General tab. In the Description
input box, enter the name of your store. This will set the system to send staff alerts from whatever name you have
in the description line, so you are able to know which business of yours the customer is at. Close the Edit dialog by
clicking the X in the upper right hand corner of the dialog.
3.1.1 Configuring the Staff Alert System
Enter Edit mode by right-clicking (or open-apple click on a Mac) the Staff Alert System and selecting Edit from the
pie menu. Click the More button on the Edit dialog to extend the dialog. Select the Content tab. Locate the
notecard named "*staff alert settings" and open it by right-clicking (or open-apple click on a Mac).
There are five different items in the notecard to configure - the staff list, the staff alert time, the staff refresh time, the
in store radius, and the destination offset.
The most important being adding your staff (and yourself, if you wish to receive visitor notifications) to the notecard.
The default staff list looks like this:
STAFF=0005243-63e0-4f0b-bd29-0d417f56000,Temporal Mitra (CEO)
STAFF=000957be-f1ea-4300-a01b-2400ea62000,Bopete Yossarian (CTO)
STAFF=08c51114-9c94-4a3b-82b8-fff0d271f000,Test Name Sales Staff
You may have as many staff members listed as you wish - just one, or all the way up to 100. Each staff member
must be listed on a separate line. The formatting is important. Each line of your staff list must begin with: STAFF=
Immediately after the equal sign you must enter the avatar key of the staff member in question, the a comma, the
name of your staff member, and any title you wish to bestow.
Included in your package is the Temporal Key Grabber. Simply drag the Temporal Key Grabber to the ground and
touch it to receive your avatar key in chat. Have each staff member you wish to add touch the Temporal Key
Grabber to obtain their avatar keys in chat.
NOTE: The owner of the system is not considered unless he or she is added to the staff list.
Next is the staff alert time which looks like this:
STAFF_ALERT_TIME=30
Alert Time is how frequently the system sends an instant message to staff members who are
online but away from your store. It is measured in seconds. Simply change the number 30 to a number of your
choice.
The third setting is the staff refresh time which looks like this:
STAFF_REFRESH_TIME=30
The staff refresh time defines how frequently staff members are updated with their status, measured in seconds.
Simply change the 30 to a number of your choice.
The fourth setting is the in-store radius which looks like this:
STAFF_INSTORE_RADIUS=30
This defines the distance from the alert system to indicate how far a staff member needs to
be for the staff alert system to recognize them as being "in store." This is measured in meters. Simply change the
30 to a number of your choosing. Maximum range is 96m.
Click save and close the notecard. Close the Edit dialog. Left-click the system object and choose Reset. Your
staff alert system is now configured and ready to serve you.
4.0 Operation
The Staff Alert System comes with a menu for the owner, and a menu for staff members. To get a menu, touch
(left-click) the system. It can be clicked upon if it is visible or cloaked.
4.1 Owner Menu
Touch (left-click) the Staff Alert System. The Owner Menu options are as follows:
SHOW : Shows the Staff Alert System.
HIDE: Hides the Staff Alert System. **
RESET: Resets the script after configuration notecard changes. (note, changes made to the notecard, or resetting
the system will make all staff members available.)
UNAVAILABLE/AVAILABLE: Is only visible if the owner is listed as staff in the configuration notecard.*
SHOW STAFF: Lists current staff members and their current status. There are four possible statuses:
ONLINE: Staff member is online.
OFFLINE: Staff member is offline. (offline staff members are considered unavailable by the system, so they
do not get offline im's)
UNAVAILABLE: Staff member is unavailable. (see Staff Menu, section 4.2)
INSTORE : Staff member is online and in the store.
*NOTE: For an owner to be paged by the system, the owner MUST be listed as staff in the system's configuration
notecard.
** NOTE: To find the system prim when it is Hidden, press Ctrl+Alt+T. Or, go to View > Highlight Transparent.
4.2 Staff Menu
UNAVAILABLE: Makes the initiating staff member unavailable until they make themselves available again. This
option is over-ridden when a reset is performed by Second Life or by the system owner. The default setting when
the system is reset, is all staff members are Available. To make themselves unavailable, they must either be offline,
or touch the system and make themselves unavailable.
AVAILABLE - Makes the initiating staff member available for pages from the system. For a staff member to be
considered to be "Available", regardless of this setting, the staff member must be online in Second Life. We
created the system this way, to prevent excessive IM's to the staff member while offline.
Enjoy the power and the freedom!
